FAQ - Submitting Files
How can I upload more than one image at a time?
Unfortunately, this is not possible through normal means of ordering. If you do have a lot of files to upload, there is a work around - you can use our "Print Ready" products, but please be aware of the special options that you must choose such as "Scaling". To do this, you'll need to create an archive of your files. This is basically a digital "suitcase" that holds many files and acts as one file. You'll upload that file in place of an image. Be sure to change the quantity to the TOTAL number of posters that you want - don't worry, we won't print more than you order. For more information, please see our tutorial on Creating an Archive for more information.
Can I have someone else upload the files?
Yes - by using our "Print Ready" products, you can select "Send Files Later" option, and then have someone else upload the files to our upload site.
What if I decide to MAIL my files?
If you choose to Mail your files to us instead of uploading, you must use one of the "Print Ready" products and select "Send Files Later" option instead of uploading a file. Once the order is complete, please print a copy of your order confirmation and send it along with your files on a CD or DVD to:
120 20th Avenue South
Nashville, TN 37203
What if I upload the wrong files?
If for some reason you have uploaded the incorrect files, please go to our contact page and immediately send an email with the specified subject - or give us a call at 615-320-1195.
Do I need to upload files if I place an identical order later on?
If you created an account before or during your order, you should be able to log into your account, view your past orders and "reorder" any past orders. If you did not create an account, you will have to reupload your files.
What file types do you accept?
For our standard digital posters, we only accept .JPG and .TIF files. For our Print Ready products, we accept .JPG, .TIF, .PDF, .SIT and .ZIP.