Occasionally there may be a need for a reprint or refund on an order. Although we cannot grant all requests, we do our best to keep our customers happy. Below you will find specific information on different scenarios that require special attention.
We have our own tubes and boxes specially made to exact specifications to provide extra rigidity and strength during the shipping process. Unfortunately, we can not avoid all accidental damage. If your package arrives damaged, please give us a call immediately and we will reprint and reship within 24 hours. You will need to hold onto your package and it's contents for possible inspection from UPS after we make a claim. We may request a picture of the damage to add to our files.
If you receive your order and consider the color to be inaccurate to your original, please consider the follow:
- Not all computer monitors are the same and this represents one of the fundamental problems with color "matching". Even if your monitor is "calibrated", it may still be showing higher levels of one color or another.
- Light represents color much differently than reflective material. When viewing color on a screen, it is represented in RGB, whereas printed material is made up of 4 colors - CMYK. The difference can be drastic.
- RGB shows colors that cannot be printed. Some colors, such as bright colors and neons, can be represented on a computer screen, but cannot be printed. The best way to see a "preview" of your image is to convert it to CMYK colorspace before you send it to print.
Because of many factors such as environmental humidity, paper humidity, current settings, paper variances, consumable characteristics it's impossible to have exactly consistent print results for every press run. Therefore, we consider a 5% variance in color to be acceptable and cannot reprint based on these slight differences.
However, if there are printing defects with your poster, upon inspection we may grant a reprint. Please note: samples of defective posters may be requested.
Poor Quality Files - Pixelated Prints
We incorporate a "Pixel Gauge" to let you, the customer, determine the printability of your image. We hold no responsibility for poor results from low resolution files. This includes files that have been intentionally "rezed up" - arbitrarily increasing the resolution of an image.